Terms
Engraving and Personalization Information
All gifts can be personalized with Names, Initials, Dates etc.  Most gifts can accommodate multiple lines of engraving. If a Monogram is desired, please specify "Monogram Font" when ordering. The initials for a Monogram should be listed in this order: First, Last, Middle initial. All personalization is included in pricing.
Order Processing and Fulfillment

We will ship all Engravable gift orders within 2-3 business days after order is processed. We will ship all Candle orders within 5 business days after processed.  Changes cannot be made on engraving once the order has been received.
Please note: Candle orders will ship separately from Engravable Gift orders.

Etched Moments Return Policy
Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as we cannot be responsible for the use of the merchandise.
Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. We will gladly reimburse return shipment costs of authorized exchanges/returns.  Express shipping costs will not be reimbursed; only ground services will be reimbursed. We will pay to ship authorized replacements via UPS ground service only. 
If you need to exchange an item due to defects or damages please follow the instructions below:
  • Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
  • Call 1-210-566-2422 and request an RA # and return address for defective or damaged merchandise.
  • Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our office. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
  • Be sure the item you are returning for inspection is packaged properly, as Etched Moments is not responsible for further damages due to improper return packaging.
  • You are encouraged to ship your return via a track-able source, as Etched Moments cannot be responsible to merchandise lost in transit.
Payment Terms
Etched Moments payment terms:  We accept Visa, MasterCard, American Express and Discover.